Faq_all

Sizing

I think I am in between sizes and I am not sure which size to get. Do you have a recommendation for me?
Unsure about which size to get? Keep in mind that our gear is made from a fantastically stretchy material and acts as a “second skin” that is meant to be tight. As you work out, sweat and continue to be active while wearing Onzie gear, our products will stretch with you and form to your specific body. Every woman has her own preference and we believe you should stay true to your body. If you prefer a tighter waist band, we suggest trying the smaller size. However if a looser fit suits you better, try out the bigger size! We do accept returns and exchanges just in case you are not 100% satisfied with your purchase.

What are the best tops for women who have a larger bust size?
All of our bra tops are currently available in our largest size, L/L which fits up to a size DD cup. There are a few that provide more coverage and support. For complete information about our bra tops, please see our Size Guide.

Do you have larger sized options?
For more size information on which Size are available, please visit the product’s page. Want to have even more options? We are always interested to know what our customer wants!

please contact Customer Service

Shipping

What domestic shipping services do you offer?
FREE USPS PRIORITY MAIL – All domestic orders will receive FREE priority mail shipping. Your package will be delivered within two to three (2-3) business days. You will be able to track this shipment via USPS Tracking.

I am an international customer. How much does shipping cost for me?
Orders over $200: You will receive FREE shipping via DHL. Your package will be delivered within two to five (2-5) business days. You will be able to track this shipment via DHL's Shipment Tracking System.

Canada&USA  (orders under $200): FLAT RATE - $20.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.

All other international destinations (orders under $200): FLAT RATE - $27.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.

How long will it take to get to me?
All orders ship from our warehouse in China. Most orders will ship out within one to two (1-2) business days of ordering. You should add the ship time to the processing days. We DO NOT ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

Can I have my package rushed?
We do not currently offer Overnight or 2 day shipment via our website. For any urgent orders, please contact our office via phone or email. We will do our best to take care of you and upgrade a shipment. Again, you will need to call in to our office during business hours. Mon-Fri 9AM-5PM PST.

What if I'm not home when my package arrives?
Domestic Orders: For orders sent via USPS, most packages will fit into a mailbox. We send our gear in black mailer bags so be sure to look out for them in/around your mailbox. If the package is too big and no-one is home, the mailman will leave it outside your house.

International Orders: For orders sent via DHL, the driver will leave a card so that you can arrange a more convenient delivery time.
For more information on fiber content on specific styles, please contact Customer Service

Returns

What is your refund/return/exchange policy?
We are proud to provide you with a quality product and hope you are fully satisfied. If for some reason you are not 100% satisfied with your merchandise we will gladly accept unworn, unwashed or prior defective merchandise for return, exchange or credit, within fifteen (15) days from the shipping date. You will receive a return form in your package. Simply follow the directions on the Return Authorization Form to pack and return all items to the Out warehouse. You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please Contact Us.

Where should I send my return/exchange?
Please send your returns/exchanges to the below address with a filled out Return Authorization Form

Swisswellshop-Returns
5116 Triggs St. Commerce, CA 90022
United States
91706-5803
Our Products
For more information on fiber content on specific styles, please contact Customer Service

Ordering & Payment

Personal Use
Each order is for the personal, non-commercial use of our customer.

Resale of any Swisswellshop product without the explicit, written consent from Swisswellshop is strictly prohibited. Multiple orders representing what Swisswellshop deems to be commercial quantities will not be accepted.

What happens if an item is out of stock?
Don’t fret! We are always making more Onzie gear here in Los Angeles and our inventory is generally restocked every two to three (2-3) weeks. Keep checking back on our website for updated numbers!

Can I be alerted when my desired item becomes available?
Yes! If you see that the item you would like to purchase is currently out of stock an email field will show up on the page. Simply fill in your email address and click "Notify Me." We will send you an email as soon as we get more Onzie gear in our warehouse!

What are my payment options?
We accept all major credit cards including Visa, MasterCard, and American Express  as well as PayPal. You will be able to select credit card or PayPal payment during checkout. Unfortunately at this time we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact Customer Service 

What is the status of my order?
Awaiting Fulfillment: Yay! Your order was successfully placed! Thank you! You will receive a confirmation email with a copy of your invoice.

Pending: Your order is in our warehouse and waiting to be filled. Fulfillment time is typically between one to two (1-2) business days once in the “Pending” status.

Shipped: Your order has shipped and will be on our doorstep very soon! All orders shipped via USPS Priority Mail and DHL Express Worldwide will receive emails with tracking information.

Do you have Gift Certificates?
Yes we do! Forget the hassle and shipping charges! It’s the perfect gift for Swisswellshop fans when you are not 100% sure of what your loved one would want. You can purchase them HERE!

Can I change or cancel my order?
Oops! Accidentally order the wrong size/print/item? Or maybe a little bit of buyer’s remorse? Email or call us right away while your order is still in the “Awaiting Fulfillment” or “Pending” stages. We’ll do what we can to help you!

Try us today!

USA Address

5116 Triggs St. Commerce, CA 90022
United States
91706-5803

Tel: (213) 863-4101

Operating Hours: 
Monday - Friday: 6AM - Midnight PST 
Saturday - Sunday: 8AM - 5PM PST

For more information on fiber content on specific styles, please Contact Customer Service.